Tackle the process and people will follow
As resources are limited, collaboration is essential. The primary strength of organizations depends on human resources; therefore, one of the initial investments for growth is recruitment. They require individuals who can accelerate the process to achieve quicker results.
In conjunction with growth, complexity arises as everything is interconnected, which obstructs collaboration by operating in isolated silos, each stream focused on their slice of the pie, often establishing various internal rules that act as barriers, making it challenging for them to connect and reducing efficiency or effectiveness. This is when something quite simple turns truly complex.
The manner in which you outlined internal operations can serve as your biggest advantage or a significant drawback. This is clearly illustrated by the existing culture and incentives, "you get what is incentivized’’. When there are ineffective standard operating procedures (SOP’s), the flow of information is hindered by poor communication, leading to avoidable confusion and sparking conflicts among individuals as blame begins to arise; typically, individuals are inclined to point fingers at a person rather than the system.
Typically attributing the issue to an individual or team results in restricted choices since you require their involvement. In such cases, when attempting to implement changes, Organizations begin to recruit from outside rather than advancing existing staff, hoping that the new hire will bring some enchantment that enhances everything.
Incorporating new individuals is just one part, but it is ineffective without altering incentives to promote a new array of behaviors that mold the culture to exhibit a different dynamic.
Achieving real change necessitates a deeper exploration to pinpoint the underlying cause of the pattern; it is advisable to examine it comprehensively to recognize all inputs and outputs. It can become quite chaotic as each stream presents its unique interpretation of the dynamic; if you lack a clear grasp of the day-to-day operations, identifying it may prove to be quite challenging.
It will assist you in outlining the business process as you gather feedback on the primary obstacles that hinder progress. Since individuals often construct their own narratives based on previous experiences or differing personality types, it is beneficial to verify information to approach the actual situation that can provide you with valuable insights as to what and how to change it without causing significant disturbances and achieving improved alignment.
One of the best ways to support this process and each stakeholder involved is by not taking assumptions, but looking it as a process that people reacts to and utilize as the guideline to perform according to predefined rules and rewards.
Betty
This information represents my personal views and should not be considered financial or professional advice.